Towson University

Blackboard Customer Support

January 2022 - March 2024 • Towson, MD

What I liked

Absolutely loved the opportunity to learn more about Blackboard's system and talking to clients. If you have a customer service background this is great for you! When I first began, we were trained, welcomed, encouraged, and fully supported. We used to have a Manager that graduated from Towson and aided in our day to day questions and was well informed about the Blackboard system. He also set up group training sessions. I like how they allowed the modules to be self paced when learning the ins and outs of blackboard. I also appreciated the support chat with upper admin answering questions. Kelly Cook truly cared about her student staff and we in turn did our best to upkeep the demands of the job. Ms. Cook allowed us to complete homework, get a bite to eat, talk amongst ourselves, and developed relations with all of us. Ms. Cook was fair with scheduling and created a positive work environment.

What I wish was different

As this is a work study job, I believe it should encompass financial need when assigning shifts to people but they do not care about student financial concerns. SADLY, student staff were solely looked at as numbers especially when funding was cut. There was a way for student managers to see how many tickets you completed. ALLEGEDLY< The supervisors would only assign shifts to the people with the most tickets not allowing others to catch up. In addition, they DONT train you anymore. You will have to watch the modules and just wing it and a student manager might answer questions. ALWAYS put everything in writing, communication is slightly off. The supervisors communication in Fall 2022 & spring 2023 was scattered, and often it fell on student staff to relay information or they'd get frustrated with us. We do realize student staff's role is to help delegate the faculties job duties, however whenever we would ask in the support chat, we were met with the attitude "you should know this already" and the student managers also give that attitude except the 2 young women! Very passive remarks, wish there was more positivity in the last year. A common theme was things are okay when others may do it, but you'd be called out if you attempt something similar.

Advice

Perhaps eliminate student managers and the person overseeing us. Bring a former blackboard employee that knows the BB content and how to train student employees. You may think the student employee's are there to do the grunt work but we really do benefit from the opportunity to learn an operating system like Blackboards.

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Research Assistant

September - December 2023 • Laurel, MD

What I liked

I like my Supervisor's belief in me. It keeps me going.

What I wish was different

Advice

Be willing to learn even as you engage in your job duties and responsibilities. Do not give up.

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Fye leader

August 2023 • Towson, MD

What I liked

The work atmosphere was friendly and relaxed, yet structured and goal oriented.

What I wish was different

I wish that I would have been better briefed on the resources available to me for the job.

Advice

I would advise people to communicate with their coworkers and other team members and to stay on top of messages and planning out the days.

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Events Intern

April 2023 • Towson, MD

What I liked

I like how friendly and inclusive the staff are

What I wish was different

Nothing!

Advice

Update your resume to include anything relevant to the job posting! My hobby landed me a job interview and eventually a job.

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Summer Housing Staff

May - August 2022 • Towson, MD

What I liked

I liked being interact with other people and being able to help them.

What I wish was different

None

Advice

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Information Desk Attendant

October 2021 • Towson, MD

What I liked

flexible work hours

What I wish was different

more organized

Advice

a great way to be more involved on campus and expand your administrative skills

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Student Cyber Security Analysist

June 2021 • Towson, MD

What I liked

Flexible hours

What I wish was different

More hourly wage or some benefits

Advice

This is a great job for students because it is flexible with your schedule and you learn a lot.

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Orientation Leader

March - August 2020 • Towson, MD

What I liked

The determination of the staff to ensure everyone who was hired still had a job this summer. I also liked how over the course of a few months, it began to feel like a family rather than people I work with.

What I wish was different

I wish it would’ve been in person. However, COVID-19 wasn’t something any of us wished for. We acknowledged our circumstances and made it work with what we had.

Advice

Never be afraid to step out your comfort zone. I’m naturally introverted so becoming an orientation leader challenged me to speak to others.

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University Store General Assistant/Cashier

February 2021 • Towson, MD

What I liked

By working at the University Store I like the ability to talk and engage with the current and potential students at Towson University. Also I have learned about many resources and various locations on Towson University's campus by conversating and problem-solving.

What I wish was different

Advice

The staff are very accommodating to student's schedules and changes. Be prepared for continuous flow of customers and inquires on game days or TU sponsored events, as well as preparation and restocking on common less rigorous days.

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Undergraduate Research Assistant

August 2021 • Towson, MD

What I liked

The experience from my mentor.

What I wish was different

Its is nice

Advice

Be patient and you will learn from.

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Tops mentor

July 2021 • Towson, MD

What I liked

I loved getting to meet new people !

What I wish was different

I wish it was like the previous years in person .

Advice

I would share that this experience is a great way to become a better person

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Research Archaeologist Intern

May - August 2021 • Loganville, PA

What I liked

I enjoyed learning about the real work of an archaeologist and getting the opportunity to work with my teacher and fellow students out in the farm fields of Pennsylvania.

What I wish was different

I wish I had learned more about analyzing and cataloging lithics and pottery.

Advice

Working with a teacher from a class you had with them is extremely rewarding, because you get a mentorship you never expected to get through a class you might not have expected to enjoy!

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Social Media Assistant

February 2021 • Towson, MD

What I liked

I really liked the creative freedom that came with the job. I was not restricted with how I wanted to pursue my digital art designs and I was often encouraged to think outside the box. Also, the work environment and co-worker relationships were such a great experience because everyone was very positive and supportive of each other!

What I wish was different

Considering the fact that I was performing my summer job virtually, I wish that I was able to execute this job in person. I believe it would have helped us with brainstorming ideas and being more efficient with our work.

Advice

My one piece of advice would be to build positive relationships with the people you work with. The work environment you reside in can genuinely affect how well you enjoy your job. It's always great to be in a supportive workspace.

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